Frequently Asked Questions

Product & Usage

Are your products 100% natural?

Yes, absolutely. We use only pure botanical oils, plant extracts, and minerals. No synthetic fragrances, preservatives, or artificial stabilizers are used in any of our formulations.

Where are your products made?

Every bottle of Zen Oils is handcrafted with love in our private garden workshop in Dehradun, Uttarakhand. We source our ingredients locally from across India to support small-scale farmers and ensure maximum potency.

Are your products suitable for sensitive skin?

Our formulas are designed with the simplest, most honest ingredients to minimize irritation. However, as with any botanical product, we recommend performing a patch test on a small area of skin before full application.

Orders & Shipping

When will my order arrive?

We typically process orders within 1-2 business days. Shipping usually takes 3-7 business days depending on your location in India. You will receive a tracking number via email/WhatsApp once your order is dispatched.

Can I cancel my order?

As per our policy, orders once placed cannot be cancelled. Please ensure all details are correct before completing your purchase.

Returns & Refunds

Damages & Shortages

The genuine cases of damage, leakage, missing product(s), or wrong delivery will be taken into consideration. All claims for shortages or damages must be reported to customer service at zenoilsindia@gmail.com on the day of delivery.

Hygiene Policy

Due to the artisanal and personal nature of our products, we do not offer refunds or exchanges for opened products. Replacements are offered purely on a case-by-case basis at our sole discretion.

Timeframe

Any issues must be brought to our notice within 7 working days from the date of receiving the product(s).

Refunds

No refunds will be made once an order has been successfully placed through the website. In case of approved replacements, the new product will be shipped at no additional cost.